Privacy Policy

Last updated: March 30, 2026

1. Introduction

Welcome to CreatorSide.io ("CreatorSide," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at creatorside.io and use our services, including our online courses, creator tools, and related platforms. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please do not use our services.

2. Information We Collect

Account Information

When you create an account or make a purchase, we collect personal information you provide directly, including:

• Your name
• Email address
• Account credentials

Payment Information

Payments are processed through Polar, our merchant of record. We do not store your credit card numbers or full payment details on our servers. Polar handles payment processing in accordance with their own privacy policy and PCI compliance standards. We may receive limited transaction information such as purchase confirmation, amount, and the last four digits of your payment method.

Usage Data

We automatically collect certain information when you interact with our services, including:

• Pages visited and features used
• Time spent on pages
• Referring URLs and navigation paths
• Interactions with courses, tools, and content

Device Information

We may collect information about the device you use to access our services, including:

• Browser type and version
• Operating system
• Screen resolution
• IP address
• Device identifiers

Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use our services. See Section 5 below for more details on our cookie practices.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Deliver courses and tools: To provide, maintain, and improve our online courses, creator tools, and related services.
• Process payments: To process transactions through Polar, manage subscriptions, and fulfill purchases.
• Transactional emails: To send order confirmations, account notifications, and service-related communications via Resend.
• Marketing emails: To send newsletters, product updates, and promotional content via ConvertKit. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
• Analytics: To understand how users interact with our services and improve the user experience using PostHog.
• Attribution: To track referral sources and measure the effectiveness of our marketing efforts using Dub for UTM tracking and sale attribution.
• Security and fraud prevention: To protect our services, users, and business from unauthorized access and fraudulent activity.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our services:

• Polar— payment processing and subscription management
• PostHog— product analytics and usage tracking
• Resend— transactional email delivery
• ConvertKit— email marketing and newsletters
• Dub— link tracking and marketing attribution
• Teachable— course hosting and delivery

These providers only have access to the information necessary to perform their specific functions and are obligated to protect your data in accordance with their own privacy policies.

Legal Requirements

We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, protect the safety of our users or the public, or cooperate with law enforcement.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

5. Cookies and Tracking

We use the following types of cookies and tracking technologies:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as authentication, session management, and security. You cannot opt out of essential cookies.

Analytics Cookies (PostHog)

We use PostHog to collect anonymized usage data that helps us understand how visitors interact with our website. This includes page views, feature usage, and session information. PostHog data helps us improve our products and user experience.

Marketing and Attribution Cookies (Dub)

We use Dub for link tracking and marketing attribution. These cookies help us understand which marketing channels and campaigns drive traffic and conversions, allowing us to measure the effectiveness of our marketing efforts.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt out of marketing: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at hello@creatorside.io.

To exercise any of these rights, please contact us at hello@creatorside.io. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe that a child under 13 has provided us with personal information, please contact us at hello@creatorside.io.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, through email notification or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@creatorside.io

Website: creatorside.io